Frequently Asked Questions
If you have any other questions, please reach out!
General Information
What are your business hours?
Monday-Saturday 7AM-6PM
Sundays we are closed for daycare
Sundays are open for boarding; however, no pick-up time is available on Sunday unless agreed upon with The Barkyard team.
What are your drop-off and pick-up times?
Boarding and Daycare drop-off Monday-Saturday 7AM-9AM
Boarding and Daycare pick-up Monday-Saturday 4PM-6PM
What kind of discounts do you offer?
For veterans/active duty we offer 10% off all services. We also offer multiple day/multiple dog discounts. Follow us on social media, we post promotional discounts as well!
How much does daycare cost?
For a half day (4 hours) $10
For a full day (8 hours) $20
Five day package: $90
Ten day package: $175
What kind of dogs do you board?
All dogs that pass our Meet & Greet process! We make no breed exceptions.
What should I bring when boarding my pet?
Your dog’s favorite toys, blankets, treats, and/or food; especially if your pet has a restricted diet. Please label all of your pet’s belongings to ensure they make it home. If you prefer, The Barkyard will provide food for $3.
What are the vaccination and/or health record requirements?
For the safety of our team and other dogs, we require Rabies, DHPP, and Bordetella vaccinations to be current. We do ask pet parents to communicate any health concerns as well as providing emergency information and veterinarian information in case of emergency.
What is The Barkyard’s spay/neuter policy?
We require alteration for dogs 12 weeks old or older, or those who are younger than 12 weeks but have reached reproductive maturity.
Booking and Reservations
Do I need to make a reservation in advance?
We do encourage reservations in advance to guarantee your dog’s stay.
How do I make a reservation?
You can make a reservation online by clicking the Register or Login buttons in the top right corner, calling the daycare directly, or stopping by The Barkyard and reserving in person!
Can I tour the facility before boarding my pet?
Absolutely! We recommend it. You can stop by on your own to tour The Barkyard or you can bring your dog(s) and schedule a Meet & Greet.
How far in advance must I make a reservation?
We recommend at least 24 hours in advance to ensure you reserve your dog’s stay.
What is the Meet & Greet and why is it required?
The Meet & Greet is a 20-30 minute visit that includes a tour of The Barkyard as well as a nose-to-tail assessment of your dog to help us determine if The Barkyard is a great fit!
What is your Cancellation and Refund Policy?
Cancellation with refund is available to cancellations before 7AM the day prior to your pet’s reservation date.
When can I drop-off/pick-up my dog?
Drop-off: Monday-Saturday 7AM-9AM
Pick-up: Monday-Saturday 4PM-6PM
Daycare services are not offered on Sundays
Boarding is available on Sundays; if you must pick-up your dog on Sunday, please communicate and confirm with The Barkyard team.
Accommodations and Facilities
Do you offer individualized care for each pet?
Yes! We believe that individualized care is important to make sure The Barkyard is your dog’s newest happy place!
Do you administer medication if necessary?
Yes! We administer medication with a $2 fee.
Are your facilities climate-controlled?
Yes! Additionally, we make sure your dog has access to water, shade, and air conditioning.
Do you provide outdoor play areas?
Yes! We have a large fenced-in outdoor play area where dogs can enjoy an off-leash environment. By the time you pick your dog up, they will have spent a day of play.
Can I bring my pet’s own food, toys, or bedding?
Absolutely! We encourage it. Please be sure to label all containers, toys, and bedding to make sure they make it home.
Care and Services
What is included in your boarding services?
Private napping and eating space; either in the form of a homestyle crate or suite, individualized care, off-leash indoor and outdoor playtime, plenty of friends, human interaction, and regular updates for your peace of mind.
Do you offer any additional services, such as walks?
We do offer walks for an additional fee.
Do you offer grooming services while my pet is boarding?
Our grooming services are coming soon! Until then, we offer bathtime prior to your pet going home.
How are pets fed and how often?
Pets are fed in their own homestyle crate or suite. No shared space during feeding or naptime. Dogs are fed twice daily unless pet parent instructs otherwise.
Do you walk the dogs?
Dog walking is an additional service.
Safety and Security
What happens if my pet becomes ill while boarding?
We collect emergency contact information as well as veterinarian information. We contact you to inform you of you pet’s condition so you can lead the decision-making. We do ask that you are available at all times in case of emergency.
Do you have any requirements for flea and tick prevention?
For the well-being of all dogs, your dog must be free of all communicable conditions. This includes fleas, ticks, mange, kennel cough, etc.
What happens if my pet doesn’t get along with other animals?
We provide you with resources to help your dog become more socialized. If your dog shows aggression to the point where our staff does not feel safe, we will require time for your dog to be well-socialized in order to stay at The Barkyard.
Do dogs ever get hurt?
Dogs tend to get excited, especially during playtime. It is possible for dogs to sustain very minor injuries such as small scratches, nicks, or lose a bit of fur. We provide full-time care and will take your pet to their vet or an emergency vet for any serious injury.
Are you prepared in case of an illness or injury?
Yes, we will collect all veterinarian information upon registration to make sure we know where to take your pet in case of emergency.
Why aren’t toys allowed in the play yards?
Your dog’s personal toys are just that: their own. They will enjoy their toys during private time (nap time and feeding time). Toys will remain in your dog’s personal space. Our goal is to reduce the risk of dogs becoming protective over their favorite toy which can risk injury.